Report 295: Departures Report

Last updated 18 days ago

Overview

This report provides a detailed list of guests and owners scheduled to depart the park within a specific date range. It is primarily used for front-desk checkout management, debt collection at the point of departure, and preparing housekeeping for incoming arrivals.

Best Use Case

  • Reception Checkout: Identifying which guests are leaving today and checking if they have any outstanding balances before they depart.

  • Housekeeping Prep: Providing a list of units that will become vacant and may require cleaning for next-day arrivals.

  • Debt Management: Splitting out what is owed by the guest versus what is owed by an agent for departing bookings.

Available Filters

  • Parks: Multi-select parks (standard ParcVu park list).

  • Departure Date Range: Filters results based on the date the holiday ends (On-site To Date).

  • Booking Statuses: Allows the user to select specific statuses or "All" (excluding cancellations).

  • Accommodation / Touring Toggle: Filter to show only Accommodation (Vans/Lodges), only Touring/Camping, or Both.

  • Include Owner Booked Weeks: A toggle to include or exclude weeks where owners are staying in their own units.

  • Show Group/Agent Grouping: Option to group the results by Booking Group or Booking Agent.

  • Order By: Results can be sorted by Arrival Date, Guest Name, Booking Reference, Short Name, or Pitch Code.

Key Data Logic

  • Amount Shown: This report displays Current Balances. Crucially, it splits the balance into two columns: Agent Balance and Guest Balance, showing exactly who needs to be chased for payment.

  • Income Logic: N/A (Focuses on outstanding balances at the time of departure rather than total break price).

  • Product Source: Displays the product listed on the booking and identifies the specific Pitch Code and Van Stock Number.

  • Agent Commission: The report accounts for agents by separating the "Agent Booking Balance" from the "Booking Balance" (Guest).

  • VAT: Balances shown are the total amounts remaining on the account, which include VAT.

  • Extras: A toggle is available to "Show Extras," and the balance calculations include the cost of any extras added to the booking.

  • Owner Bookings: Selectable. The user can choose to include or exclude "Owner Booked Weeks" (where the owner is staying in their own unit). These are identified with a status code of "OW."

  • Booking Statuses: Includes active statuses (Confirmed, Checked-in, etc.) but explicitly excludes Cancelled bookings (Status 9).

  • Assignment: The report works for both assigned and unassigned bookings; however, pitch and van details will only populate if the booking has been allocated.

  • Reporting Period: Not required; runs on standard calendar date ranges.

  • Occupancy Logic: Relates to physical units/pitches vacating on the selected dates