☑️ Failed Payments in ParcVu Desktop

Occasionally, a card payment may fail and not be fully processed. The payment will appear on the Customers Sales, Rent or Booking Ledger in red

The payment will not appear on the End of Day Report ‘Cash Received Payments’ (213), but will be shown on the 213b Report

You can choose to ‘Repair’ or ‘Fail’ these payments once you have checked the Opayo portal to confirm whether they were actually processed

Repair a Card Payment in ParcVu Desktop

If a payment is showing in red on the Ledger, but you have confirmed in your Opayo portal that the payment has in fact been processed, you can Repair the payment to post it to the Ledger

Click on the required Payment line in the grid to highlight it

The option to ‘Repair Card Payment’ will be displayed on the Navigation list

Select this option and a pop-up message will confirm that the transaction has been repaired and will now appear on Report 213. The transaction will no longer show in red on the Ledger

Fail a Card Payment in ParcVu Desktop

If a payment is showing in red on the Ledger, and you have confirmed in your Opayo portal that the payment has not been processed, you can Fail the payment to correct the Ledger

Click on the required Payment line in the grid to highlight it

The option to ‘Fail Card Payment’ will be displayed on the Navigation list

Select this option and a popup message will confirm that the ‘Failure’ of the transaction has been Completed

The message also asks if you would like to ‘Post a Reversal’ of the payment, Select ‘Yes’ and the ‘Reversal’ transaction will be displayed returning the Ledger balance to the amount previously displayed