☑️ Cancel Old Invoices in ParcVu Desktop

Contract Billing Is Now Available in ParcVu Online!

This function is now available in ParcVu Online! For the best experience, we recommend switching to ParcVu Online to ensure you always have access to the latest features

Continue Using ParcVu Desktop:

If a mistake has been made with an AIC run, before the corrected invoices can be generated the existing ones must be cancelled using the Cancel Old Invoice AIC function

From the Home screen go to Ledgers Sub Menu > Automatic Invoicing Calculate

The ‘Automatic Invoice Calculate’ screen will be displayed

In the ‘Zone Filter’ section on the left, all the ‘Areas’ and ‘Zones’ on the Park will show as ‘Selected’

Click into them to either deselect or select all ‘Areas’ and Zones’

It is possible to cancel Invoices for only selected ‘Areas’ or ‘Zones’ if required

Use the plus icon at the side of the ‘Areas’ and the ‘Zones’ within the ‘Areas’ will be displayed

Set the filtering to mirror the filters set on the AIC run for the Invoices you want to cancel

Invoice Date is the date that the invoices will be posted to the ledger. This will default to the day that the AIC is being run - you should double-check this date before posting

Due is the date that the invoices must be paid by the customer. This will default to the day that the AIC is being run - you should double-check this date before posting. Due Date From Nominals can be checked to override the Due Date to use the ones configured in the nominals. For example, if you have your pitch fees set to be due for payment 90 days after invoicing in the nominals, this will be picked up

Charges Starting In is the month and year that the charge period starts - this is not necessarily the same as the date that the customer needs to pay the fee by. In this case, it means “the period that the customer is paying the fee for”. For example, for Pitch Fees you may have a Due Date of 31/12/2025 for a Charge Starting In 01 2026

You can leave the Accounts From/to fields as they are if you want to cancel the invoices for all customers, or enter a specific Account number/range to cancel the invoices for specific customers only

Once the filtering is set, tick Cancel Old Invoice

You can choose to preview the result, or else select the ‘Invoice’ option to carry out the cancellation

If a message displays that no Accounts can be found, ensure that the filters are correctly set to match the original AIC run. If the filters don’t match, the Cancel function will not find the invoices

You may see a message like this:

This is not an error message - you do not need to report this and ParcVu Support do not need to take any action

This is a notification that the Accounts listed will not appear on the Preview and why. The Preview will still have generated for any valid Accounts. Make a note of the Accounts listed and take the necessary corrective action. For example, in this case there is no active contract, so the User would need to go and resolve this before this Account will be picked up on the billing. It may be correct that there’s no active contract and this customer shouldn’t be billed - this is why this needs to be checked by the User rather than ParcVu Support, as the Park knows whether or not someone should be getting billed

Once the Account numbers and issues have been noted, you can click ‘OK’ on the message and proceed as normal

Click ‘OK’, the selected invoice(s) will now have been Cancelled

The cancelled invoice will show as a Credit on the Rent Ledger

You can now Re-Invoice if necessary. You can find out more about this here: Re-Invoice AIC Invoices